A 103-second restaurant free-from claim audit covering current ingredient evidence, cross-contamination controls, public wording, staff handoff and change-triggered rechecks.
What the film covers
- Ingredient information and a free-from claim are not the same thing
- The seven-step restaurant free-from claim audit
- 1. Capture the exact words guests can see
- 2. Define what the claim is meant to promise
- 3. Verify ingredients, specifications and the current recipe
- 4. Trace preparation and cross-contamination controls
- 5. Make a red, amber or green decision
- 6. Synchronise the public words and staff answer
Read the full articleRestaurant free-from claims checklist UK: audit every promiseA public “gluten-free”, “dairy-free” or “vegan” label can remain on a menu after a supplier, recipe or preparation process has changed, creating a dangerous mismatch between the promise seen by an allergic guest and the evidence available to the team serving them. The same words can spread across a printed menu, website and staff script before anyone checks whether the ingredient records and cross-contamination controls still justify them. The urgent decision is not how confidently to display the label, but whether the restaurant can stand behind its exact meaning at the next service.