All entries
August 2026
2026-08 12 entries
FIG. 02
Pain pointsFilm
Film: A Voucher Dispute Reaches the Table
When voucher terms change after sale, disputes can reach the table. Version every policy, bind each sale to the terms shown, and keep one trusted redemption record.
FIG. 03
Pain pointsFilm
Film: When One Recipe Change Splits the Allergen Answer
A recipe change can make yesterday’s allergen information wrong today. Use a same-day sync across the recipe, menu, ordering flow and staff briefing before service.
FIG. 04
Pain pointsFilm
Film: Stop Yesterday's Promotion Reaching Today's Guest
An expired promotion that still appears online can create complaints at the till. Check every end date, condition and linked page from one controlled record before the offer closes.
FIG. 05
Industry, news and regulationFilm
Film: When a Pavement-Table Promise Outruns Permission
Outdoor seating information can become misleading when a pavement licence is granted, varied or expires. Keep the public page tied to the current permission record.
FIG. 06
Pain pointsFilm
Film: Stop a Mobile Booking Becoming a Service Dispute
A mobile booking form can lose a reservation before the guest reaches submit. Test each field, keyboard, error state, confirmation and inbox handoff on a real phone.
FIG. 07
Pain pointsFilm
Film: When the Menu Opens but the Answer Does Not
A menu PDF can open on a phone and still be hard to use. Test loading, zoom, text size, links and the route back to current booking information before publishing.
FIG. 08
Industry, news and regulationFilm
Film: A Reform Headline Can Hide the Live Duty
Food regulation in 2026 is a moving policy picture, not one blanket UK restaurant duty. Separate current legal obligations from proposals, guidance and nation-specific changes.
FIG. 09
Pain pointsFilm
Film: Keep Evidence and Containment Aligned in the First 72 Hours
A 75-second restaurant guest-data incident workflow covering discovery time, evidence preservation, containment, breach logging, exposure mapping and the conditional ICO reporting decision.
FIG. 10
Pain pointsFilm
Film: Close the Allergy Handoff Before Service
A 76-second restaurant allergy handoff covering owned booking disclosure, named responsibility, current ingredient checks, written kitchen and service receipt, and the final guest conversation.
FIG. 11
Pain pointsFilm
Film: When a Free-From Label Outlives the Evidence
A 103-second restaurant free-from claim audit covering current ingredient evidence, cross-contamination controls, public wording, staff handoff and change-triggered rechecks.
FIG. 12
Pain pointsFilm
Film: The Form Said Sent. Did Anyone Receive It?
A 90-second end-to-end restaurant contact-form test covering public submission, confirmation, restaurant-side receipt, named ownership, reply verification and a last-known-good log.
FIG. 13
Pain pointsFilm
Film: Pull the Dish Before the Next Ticket
A 90-second restaurant food-withdrawal and recall workflow: stop sale, trace the affected batch, choose the correct notice route, update every guest-facing surface and leave a decision log.