Legal
Making a complaint
If something has gone wrong, tell us. A person reads every message and replies by email.
Find the right route
Is it about a booking, an order or a meal at a restaurant?
Is it about your personal data?
Have you already told us about the problem?
Would you still like to make a formal complaint?
Try a reply first
Most problems are fixed fastest by a quick conversation. Email hello@tablespark.uk and tell us what's wrong. If you have a TableSpark account, write from the email address on the account so we can find it straight away.
How to make a complaint
If you'd like us to treat your message as a formal complaint, email hello@tablespark.uk with Complaint in the subject line and include:
- your name, and your restaurant's name if you have an account
- the email address on your account, if you have one
- what happened, and when
- any screenshots, booking or order references that help us look into it
- what you'd like us to do to put it right
If something isn't working right now
If bookings, orders or your dashboard aren't loading, check our live system status first: it tests each service from your own browser and shows whether the problem is on our side.
What happens next
We'll confirm we've received your complaint, look into it, and reply by email with what we found and what we'll do about it. If we need more information or more time, we'll tell you why.
If you're a guest of a restaurant
If your complaint is about a booking, an order or a meal, the restaurant you dealt with is the right place to start — they run their own bookings, orders and refunds. Online payments are processed by Stripe for the restaurant's own Stripe account, so the restaurant handles refunds.
If your complaint is about your personal data, the restaurant is the controller of your booking or enquiry details. You can still email us at hello@tablespark.uk and we'll pass the request on and make sure it's honoured.
If you're not satisfied
For complaints about how your personal data is handled, you have the right to complain to the Information Commissioner's Office at ico.org.uk (or your local EU supervisory authority) — though we'd appreciate the chance to sort things out first.
Our terms of service are governed by the laws of England and Wales.
Who we are
TableSpark Ltd, a company registered in England and Wales under company number 17384916. Registered office: Studio 9, 50–54 St Paul's Square, Birmingham, England, B3 1QS. Email hello@tablespark.uk.