07 · Restaurant CRM
For independent restaurants whose guest details sit in a booking diary, a mailing list and somebody's memory. TableSpark builds the profile for you and keeps it in your account.
The anniversary table, the guest with the shellfish allergy and the party that never turned up all live in different places: a diary, a spreadsheet, a chat thread, one manager's head. When that manager leaves, so does the history.
Marketplaces and review sites know your guests better than you do, and they hold the record. Without your own, thanking a regular, protecting a big table or answering a data request all take guesswork.
Nothing to type in
A profile is created the moment someone books, orders, enquires, joins your mailing list or buys a gift card. Matching is by email, so one person is one record, not four.
Find anyone in seconds
Open Guests for live totals and a 14-day activity chart, then filter with segment pills. Search by name or email as you type. The list pages through every guest you have, however many.
Everything before they sit down
Click a guest and a drawer opens with their whole history. Star a VIP in one click. Write a private note that saves itself and is visible to you and your team only.
Hear it first
Ask for a review from any guest drawer once they have a completed visit or a paid order. Each review arrives under Pending for you to approve, hide or reject, and you reply as the restaurant.
Reward the regulars
A points programme you tune yourself. Set points per £1 spent and points per completed reservation, then build a catalogue of rewards. Switch the whole programme on or off with one box.
Every point accounted for
See every verified member and their live balance. When a guest redeems, the points are held until you mark the reward given or release them. Corrections need a reason and leave a permanent ledger entry.
Rights without the scramble
Records sit in your restaurant's own TableSpark account, and you can export them whenever you like. Guests can ask to see or delete their data, and you can erase a guest in two clicks.
Watch it
A 75-second recording of Guests, Reviews and Loyalty on the Maison Rouge showroom.
How it connects
The same profile feeds the rest of the platform. Bookings add to it, and your messages are sent to the people who agreed to hear from you.
Plan & price
Starter, Growth and Full all keep your guest records and CSV export. Growth at £39 a month (excluding VAT) adds the reviews block and your guests' app, with the points programme behind it.
Prices exclude VAT. 0% TableSpark commission on the bookings and orders your plan includes. Stripe’s standard card-processing fees apply to online payments. Compare every plan.
No. Profiles build themselves from bookings, orders, enquiries, newsletter sign-ups and gift cards. Guests are matched by email, so repeat visits add to one record.
You do. Records live under your restaurant's TableSpark account, visible in the Inbox and guest list, and exportable to CSV whenever you want a copy.
Your team can, nobody else. The page says so beside every note. Loyalty settings are for owners and admins; staff and editors have read-only access.
No cap on the guest list. It pages through every guest, so a large book of regulars loads the same as a new one.
No. Verification is separate from marketing permission, and the screen never opts a guest in. Email campaigns go to consented guests only.
Build your site free, take your first booking and watch the guest list fill itself.