Know your guests

See every guest who's ever booked, asked or subscribed

Open Guests in the sidebar. The page states its own job plainly at the top: “Every booking, enquiry and sign-up builds a guest profile automatically — nothing to type in. Star your VIPs and keep a private note per guest.” Above the list sits a frosted KPI band over a restaurant photo — Guests (the running total and how many have actually booked a table), New this month, Regulars (3+ bookings each), and Subscribers (opted in to emails) — plus a wide Guest activity · last 14 days chart plotting bookings, enquiries and sign-ups per day.

Below that, a row of segment pills — All, Subscribers, Regulars, VIP, Recent, Data requests — each carrying its own live count, and a Search name or email… box that filters the table as you type. The table itself lists Guest, Tags, Bookings, Last seen and Newsletter status for every match.

Open a guest's full history

Click any row — or press Enter or Space on it — and a drawer slides in with everything TableSpark knows about that guest. At the top: their name, email and phone, the VIP star, and their computed tag chips. Below that, six stat tiles — Bookings, Visits, No-shows, Enquiries, Last visit and First seen — with Event RSVPs and Gift cards added whenever a guest has them.

Underneath sits a full Timeline: every booking, enquiry, mailing-list sign-up, gift card, event RSVP and data request in date order, each with a one-line summary pulled straight from the original booking or enquiry — party size, date and time, seating, occasion, even an allergy note. Then a Private note field — free text, autosaved a moment after you stop typing, and the page says exactly who can see it: “Saved automatically. Only you and your team can see this.” Every booking a guest has ever made still starts life in your booking inbox — this drawer is the guest-level rollup of that history, not where a booking gets confirmed.

Four actions sit in the drawer's footer, and which ones appear depends on the guest: Reply opens a pre-addressed email to them; Ask for review sends a review invite (more on that in Step 5); Unsubscribe or Re-subscribe only appears for a guest with a newsletter record; and Erase guest data deletes their leads and subscription records for good, after you confirm.

Star your VIPs, and read the tags at a glance

Click the VIP segment pill and the list narrows to your starred guests — gold star, gold VIP chip, and every other tag reads the same way it does everywhere else on the page: computed, not typed. A guest's tags come straight from their booking history, recalculated every time you look.

The star is the one tag you set yourself — click it on a row or inside the drawer and it saves immediately, no form to submit. Everything else on a guest's tag list is worked out from their own record:

Export your guest list to CSV

Export CSV sits top-right of the Guests page, next to the page title. It always exports whichever segment and search you currently have open — filter to VIPs first and the download only has your VIPs in it. Each row carries name, email, phone, bookings, enquiries, last seen, subscribed status, VIP status and every tag, ready for a spreadsheet, a mail merge, or your own records.

Every profile on this page lives under your own restaurant's TableSpark account — built from your own bookings, enquiries and sign-ups, and visible, searchable and exportable from this one screen whenever you want it. If a guest asks you to delete their data, the same drawer that opened their history has an Erase guest data button that removes their leads and subscription records without you leaving the app.

Collect reviews, and reply as the restaurant

A TableSpark review is always tied to a real, completed visit — you invite it from the guest's own profile drawer with Ask for review. Once a guest submits one, its rating and text are fixed for good; what you do from here is moderate it and, if you want, reply.

Open Reviews in the sidebar for four status tabs, each with a live count: Pending, Approved, Hidden and Rejected. Every review card shows its star rating, status badge, date, the guest's name and their review text. From Pending, Approve, Hide or Reject move it between statuses, and a Write a reply as the restaurant… box lets you post one public reply per review — it appears under the review the moment you post it, and the reply box then disappears, since a review only gets one.

Set up points and rewards

Open Loyalty in the sidebar for a points-based programme, not a stamp card. Programme rules sets Points per £1 and Points per completed reservation as two plain numbers, plus an Active checkbox that switches the whole programme on or off — Save programme commits the change. Alongside it, Rewards is your redemption catalogue: a Reward name, a Points cost, and Add reward to add it to the list, which shows each reward's status as active or retired.

Both cards are owner/admin only — the page tells staff and editors directly that they have read-only access here, so nobody edits your points economy by accident.

Track members, holds and audited adjustments

Below the programme setup, Members, balances and active holds lists every verified loyalty member with their live available-points balance. The page states its own privacy boundary directly: “Verification is separate from marketing permission. This screen never opts a guest into marketing.” When a guest redeems a reward from their own account, it appears here as an active hold — the reward name and points, held against a named member — with Mark redeemed to settle it once you've handed the reward over (at the till, say) or Release to cancel the hold and return the points.

Audited points adjustment is the manual correction path underneath: pick a Member, enter Points (+ or −), and a required Adjustment reason before Record adjustment commits it. The page is explicit about why the reason field can't be skipped: “Every correction is an immutable ledger entry tied to the signed-in actor.” It's the same tool that put the two real balances above on the board — a comped birthday, a fix for a missed booking credit — with a trail behind every point.

Guests, reviews and loyalty all read the same underlying record: the moment someone books, asks or subscribes, they're known — and everything you do next, from starring them to crediting their points, stays attached to that one profile, owned by your restaurant, exportable whenever you need it. Once a guest's redeeming a reward at the table, the workflow continues on the floor.