Journal · Film

Film: Stop Yesterday's Promotion Reaching Today's Guest

TS
TableSpark Editorial

An expired promotion that still appears online can create complaints at the till. Check every end date, condition and linked page from one controlled record before the offer closes.

What the film covers

Read the full articleRestaurant Promotion End-Date and Terms CheckA promotion can finish in the till or fulfilment workflow while its landing page, banner or shared link still invites guests to claim it. The guest arrives expecting the advertised deal; front-of-house sees an ended code or unavailable item; staff must decide under pressure whether to refuse, improvise or escalate. That contradiction can turn a routine campaign close into a public complaint and an evidence problem. The CAP Code makes promoters responsible for every stage of their promotions and says they should deal fairly with participants and avoid unnecessary disappointment.