Bookings, menus, online ordering, search. Written by the people building the product, between services.
FIG. 26
Pain points
When emergency closure updates conflict across your website, Google, bookings and ordering, guests can travel needlessly, book unavailable tables or complain.
FIG. 27
Pain points
A booking form that collects too much or explains privacy too late can leave restaurants with uncontrolled guest records, confused customers and complaints.
FIG. 28
Pain points
A borrowed food photo can trigger a rights dispute, takedown and urgent website rework when a restaurant cannot prove who authorised its use.
FIG. 29
Pain points
Missing entrance, seating, toilet or parking details can make a guest abandon the visit or arrive at a barrier the restaurant could have explained.
FIG. 30
Pain points
A missed .uk renewal can leave a restaurant site looking normal for 30 days, then stop the domain resolving and threaten every direct guest route.
FIG. 31
Pain points
A vague booking acknowledgement can send guests towards the door while staff are still checking the table, turning one unclear status into a service dispute.
FIG. 32
Pain points
A web booking, a phone promise and a walk-in can claim the same table within minutes, leaving staff to resolve the conflict in front of waiting guests.