A guest slips on a wet floor and goes to hospital. When must a UK restaurant report it under RIDDOR, how long must the record be kept, and why is the incident form health data? Plus one myth to drop: the 40-year insurance certificate rule was repealed in 2008.
What the film covers
- The size question has two different answers
- When a guest injury actually has to be reported
- What the record must contain, and how long it stays
- The 40-year insurance rule that no longer exists
- Why the accident record is not just paperwork
- The document almost nobody has written
- What the injured guest can ask for
- Putting the sequence together
Read the full articleA Guest Is Hurt On Your Premises: What The Law Requires You To Report, Record and KeepA guest's injury creates a reporting duty no headcount can exempt, and turns the incident form into a data-protection exposure most restaurants have never documented — while a widely repeated 40-year insurance rule was quietly repealed in 2008. A guest slips near the bar on a Friday night and goes down hard. By the time the ambulance has taken her to hospital, somebody has half filled in an incident form: her name, a phone number, a rough account of what happened, and the word "concussion", which is what the paramedic said. A stranger's name is now on file next to a description of her injury. Nobody who wrote it down could say how long it stays, who may see it, or whether any of it had to be reported.