All entries
August 2026
2026-08 12 entries
FIG. 02
Pain points
Who is the guest actually contracting with? The details your restaurant site must show
A booking dispute begins with an argument about which business the guest actually dealt with, because the site never made the trading identity easy to find.
FIG. 03
Pain points
Restaurant menu prices online: the law that actually governs them is not the one you think
An online menu shows a price the guest is not actually asked to pay, and the gap between the published figure and the bill becomes a dispute at the table.
FIG. 04
Pain points
The dish photo on your site is a claim: keeping images honest as the kitchen changes
The recipe changed after the shoot, so a guest books on the strength of the dish photograph, is served something visibly different, and disputes it at the table.
FIG. 05
Pain points
Restaurant booking form spam: the controls that stop bots without losing a real table
An unprotected booking form fills the inbox with automated submissions, and the cost is not the noise. It is the real table request nobody saw in time.
FIG. 06
Pain points
Restaurant green and sourcing claims: evidence that survives a supplier change
A sourcing promise outlives the supplier that made it true. Since April 2025 the regulator has been able to act directly on an outdated claim that now misleads a guest.
FIG. 07
Pain points
Restaurant Gift Voucher Terms: Version Check
When voucher terms change after sale, guests and staff can reach redemption with different expiry, refund or partial-use rules and no trusted record.
FIG. 08
Pain points
Restaurant Recipe Changes: A Same-Day Allergen Sync Test
When a recipe, supplier or substitute changes, stale allergen details can split the kitchen record, menu and staff answer before the next service.
FIG. 09
Pain points
Restaurant Promotion End-Date and Terms Check
A promotion that ends at the till but stays live online can leave guests expecting a deal staff can no longer honour, creating avoidable disputes.
FIG. 10
Pain points
Restaurant Mobile Booking Form Field Test: the Phone-to-Inbox QA Method
A booking form can look complete on desktop yet hide labels, trigger the wrong phone keyboard or lose a guest’s correction before submission.
FIG. 11
Pain points
Restaurant Menu PDF Mobile Access Check
A menu link may open on a phone yet leave guests pinching tiny text, waiting for a download or reading an out-of-date file.
FIG. 12
Pain points
Restaurant Wrong Branch Booking Link: How to Audit Every Location End to End
A guest can choose one branch and receive confirmation for another, leaving both venues with an avoidable service dispute.
FIG. 13
Pain points
Fake Restaurant Website Brand Impersonation Takedown: A Practical UK Restaurant Response Plan
A fake restaurant site can copy a venue’s identity, divert guests from the genuine route and leave the owner preserving evidence under pressure.