JOURNAL / INDEX · 379 ENTRIES · PAGE 13 OF 31 LAST ENTRY 2026-10-10
THE JOURNAL PUBLISHED FROM LONDON · 51.5072°N 0.1276°W

Everything we learn, written down

Bookings, menus, online ordering, search. Written by the people building the product, between services.

Last published 10 Oct 2026 — the TableSpark team, London
ARTICLES372
FILMS14
TOPICS9

All entries

145–156 of 372 Newest first · Articles Articles ✕

September 2026

2026-09 12 entries
FIG. 146 Bookings and reservations
Bookings and reservations 2026-09-14

The Group Booking Your Form Confirmed and Your Floor Can't Seat

A party-size field with no floor plan behind it confirms twelve covers the room cannot seat, and the mismatch surfaces on Saturday. A threshold decides; a cap turns the party away.

FIG. 147 Bookings and reservations
Bookings and reservations 2026-09-14

Google's End-to-End Booking Button Won't Take a System That Can't See a Month Ahead

Google's Reservations End-to-End booking button is granted through the booking system behind a restaurant; a short-window calendar fails the bar and loses that one route.

FIG. 148 Ordering and payments
Ordering and payments 2026-09-14

The Packaging Fee On Your Order Page Was Priced Before the Tax Went Up

The packaging fee on a restaurant's own order page was priced against a tax rate that has risen in four consecutive Aprils, and the cost is buried in the container price.

FIG. 149 Bookings and reservations
Bookings and reservations 2026-09-14

The Google Booking Link That Never Tells You If It Worked

Google's own documentation rules out performance data for a self-added booking link, so the quickest route onto the profile is also the one where the numbers go missing.

FIG. 150 Search and being found
Search and being found 2026-09-14

The Phone Number in Your 'Call to Book' Post Is Content Google Does Not Allow

Typing the restaurant's number into a Google post breaks a rule most owners have never read, and the button offered instead risks ringing out during service.

FIG. 151 Bookings and reservations
Bookings and reservations 2026-09-14

A Google Reservation Cancelled on Google Can Still Be Holding Your Table

A table given back through a Google reservation can stay blocked on the floor plan: a cancellation reaching the booking partner need travel no further. The covers never look lost.

FIG. 152 Ordering and payments
Ordering and payments 2026-09-14

When a Guest Disputes a Booking Deposit: Which Evidence Route the Card Network Opens

Visa's enhanced evidence route needs two earlier undisputed charges on the same card, so a first-time diner's deposit fails it on day one. The ordinary evidence route stays open.

FIG. 153 Menus and allergens
Menus and allergens 2026-09-13

The Menu Photo On Your Google Listing Might Not Be Yours

A guest's photograph of an old chalkboard can be the first menu a diner sees. Here is how to check the Menu tab, and what Google's own rules say about removing a wrong one.

FIG. 154 Search and being found
Search and being found 2026-09-13

Your Own Restaurant's Name Search, and Who Actually Wins It

A clean, indexed site can still lose its own brand search to a directory page whose menu is as current as the last copy, and whose booking button may not be the restaurant's.

FIG. 155 Search and being found
Search and being found 2026-09-13

The Business Profile Does Not Sell With the Restaurant

Reopening week is when the Google listing matters most, and exactly when the previous owner still controls it. The three-day clock, and the duplicate that is invisible.

FIG. 156 Menus and allergens
Menus and allergens 2026-09-13

You Changed the Price. Prove It Reached Every Guest-Facing Surface.

A saved price edit settles one surface. Three others — Google's last-crawled copy, the Business Profile menu, a printed card — can still be showing a stale figure.

FIG. 157 Ordering and payments
Ordering and payments 2026-09-13

The Order Link on Your Google Listing May Not Be One You Chose

The ordering button on a restaurant's Google result can point at a page the owner never chose. Provider-supplied links arrive automatically, carrying a commission nobody priced.

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