Bookings, menus, online ordering, search. Written by the people building the product, between services.
A Gemini-written paragraph drawn from a restaurant's review pile is now served through Google's Places API, and a stale account of the place has no documented edit route.
The exemption a list broker invokes cannot cover data the restaurant did not collect, whatever the invoice says. The ICO's own worked example of that failure is a restaurant.
A booking page says ten pounds and the card takes twenty-five. In a dispute the record is the figure the guest was shown at booking, and reconciling it is necessary but not enough.
The rate on a merchant agreement is not the whole of a card bill. The scheme fees beneath it are set elsewhere, and the regulator has found them rising without competition.
A Christmas party enquiry worth more than forty covers can arrive, meet a booking widget capped at eight, and leave without a trace. The restaurant never learns what it lost.
Same premises, same kitchen, a new name — and a dozen guest-facing surfaces still stale with the old one. The order they change in decides whether guests find the restaurant.
Orders in one column, contactable guests in the other. The gap between them is the cost of a year's trading that built no list, and it is countable before Monday's lunch.
A Business Profile’s Website field can cost a restaurant a visit it had already won, because Google’s guideline bars a URL referring users to a page other than the business’s own.
A hero photograph's tone shifts across the frame, across the crop and across the light it is read in. When the booking action goes with it, the cover is lost in silence.
Google can build a listing's Menu tab from several sources at once, and the owner's preferred-source selection settles which one guests see — until then, the prices may be stale.
The kitchen fires the ticket four minutes after a direct order lands, and the guest rings five minutes later. With no stated cutoff, the refund argument falls to whoever answers.
Consent to email a guest is not consent to text them, and the second question is the one most booking pages never asked. The cost of that gap lands on the worst possible night.
