Bookings, menus, online ordering, search. Written by the people building the product, between services.
A manager who serves the difficult table himself and writes nothing down may already put the restaurant in breach, and no complaint is needed before the regulator acts.
Boosting a burger post is a payment to place an advertisement. Its lawfulness turns on a headcount taken on a day the Regulations never name, and the risk sits with the payer.
The statutory duty is narrower than most restaurants fear and the document shorter, though HMRC's guidance asks for more, and the rate on each line is where the exposure sits.
Forty places are sold, one guest changes their mind, and the no-refunds line at checkout may not bind. The exposure is the term itself, and the price shown before it.
Bookings agreed in message threads can bind the restaurant, yet the only copy of what was promised walks out with the phone long before any dispute arrives.
The servers are in London, so the owner stopped worrying. The transfer test is where the supplier is registered, and the wrong answer leaves the restaurant exposed.
A guest asks for the terrace footage after a fall. The recorder overwrites fortnightly, other diners are in frame, and the retention setting can remove the evidence mid-dispute.
A discount code at the foot of a table confirmation makes the whole message direct marketing. The exposure behind that mistake is far higher than older guidance suggests.
A credit note, an administration fee and a refund left to the month-end run are three separate breaches of one regulation, on a clock that started the day the message arrived.
Ring at 19:15 and the cancellation lands on a docket. The four-top is released at cash-up, long after the cover was lost, and nothing in the building counts it.
A new page can wait days or weeks to be crawled, and a seasonal menu has only six weeks to sell. Nothing tells the restaurant whether a search engine was ever told it exists.
A service charge, a packaging fee and a card fee arrive after the guest has already chosen. The risk is refunds on every affected order, a penalty on top, and the basket abandoned.
