Bookings, menus, online ordering, search. Written by the people building the product, between services.
Pandemic rules let you sell alcohol for takeaway without touching your licence. They expired on 31 March 2025, leaving delivery pages advertising the wrong permission.
The week beginning 8 December took 34% of festive bookings last year. Groups commit long before that, so a menu published in December misses most of them.
One hours line claims continuous service from noon to close. The kitchen stops at 14:30, so the site keeps taking afternoon bookings for the wrong hour.
A message on Instagram asks for everything you hold on her. Nobody on the floor recognises it as a request, and days of the statutory month are already lost.
A booking dispute begins with an argument about which business the guest actually dealt with, because the site never made the trading identity easy to find.
When the restaurant stops appearing in search, the pages go undiscovered and nobody can see what is being reported about them, because the site was never verified.
A guest is charged more than the menu said, and the argument happens at the table. The rule most owners cite does not even apply to a restaurant, and a drinks list carries a second duty nobody mentions.
The recipe changed after the shoot, so a guest books on the strength of the dish photograph, is served something visibly different, and disputes it at the table.
A table is held all evening for a guest who simply forgot the time they agreed, the confirmation never reached their calendar, and the cover is lost.
The only copy of the menu, the guest records and the page content sits in one account nobody has ever tested restoring from, and nobody finds out until it is lost.
The income year that decides a restaurant owner's start date is usually already banked by the time anyone reads about the rule, so the chance to plan is missed.
An independent restaurant copies a chain menu format it was never required to use, while a franchise that is genuinely in scope misses a duty it actually has.
