Bookings, menus, online ordering, search. Written by the people building the product, between services.
A pre-selected extra on a booking form charges the guests who did not notice it, and each of them is entitled to claim a refund of the charge.
A website and a Business Profile are two records kept behind different doors, and exceptional dates have their own control — so a closure can reach one and leave the other wrong.
A number a guest left to hold a table was left for the booking. Ringing it with a midweek offer is a different rulebook, another register, and complaints that reach the regulator.
Written allergen information belongs on the main menu, or ideally one click away. Most owners have never counted the taps to it, or seen that their PDF is outdated.
On mobile, a documented Google feature can show featured posts ahead of reviews; the reviews are still one tap away, but a stale offer can be the first thing a guest reads.
Switching on online ordering looks like a deploy. The guidance calls it a way of trading with a lead time attached, and assuming an existing registration covers it is the risk.
A menu transcribed by AI from a photograph goes public in the restaurant's own name the moment somebody selects Publish, and every price it gets wrong is an argument at the door.
Ordering links a restaurant never chose can sit beside its name on Google, taking commission on orders it had won. Two settings say which link it asks Google to show first.
Four people can log in. Ask which of them is answerable for whether the page is wrong, and the room usually goes quiet.
A card-free checkout removes the scheme fee from every order. The card-scheme dispute routine a restaurant answers a contested order with is not among the protections it names.
Wrap a sandwich before a guest chooses it and the law stops accepting a verbal answer. A missing label on that packet is a breach of a labelling requirement, not a service lapse.
A guest zooms the page in to read it and meets a booking form with a field lost behind the header and the submit button off the screen. The cover goes unrecorded.
