Bookings, menus, online ordering, search. Written by the people building the product, between services.
A deposit that fails its bank authentication step leaves the same trace in the diary as a guest changing their mind: an open table and no explanation.
The minutes spent answering the phone mid-service arrive with no invoice, so that labour goes unpriced. The wage floor under the hour rose on 1 April 2026.
A fully booked date that ends in a dead-end grey panel leaves no record that anyone wanted it. When a table is released two days later, it is offered to nobody who asked for it.
A Gemini-written paragraph drawn from a restaurant's review pile is now served through Google's Places API, and a stale account of the place has no documented edit route.
The exemption a list broker invokes cannot cover data the restaurant did not collect, whatever the invoice says. The ICO's own worked example of that failure is a restaurant.
A booking page says ten pounds and the card takes twenty-five. In a dispute the record is the figure the guest was shown at booking, and reconciling it is necessary but not enough.
The rate on a merchant agreement is not the whole of a card bill. The scheme fees beneath it are set elsewhere, and the regulator has found them rising without competition.
A Christmas party enquiry worth more than forty covers can arrive, meet a booking widget capped at eight, and leave without a trace. The restaurant never learns what it lost.
Same premises, same kitchen, a new name — and a dozen guest-facing surfaces still stale with the old one. The order they change in decides whether guests find the restaurant.
Orders in one column, contactable guests in the other. The gap between them is the cost of a year's trading that built no list, and it is countable before Monday's lunch.
A Business Profile’s Website field can cost a restaurant a visit it had already won, because Google’s guideline bars a URL referring users to a page other than the business’s own.
A hero photograph's tone shifts across the frame, across the crop and across the light it is read in. When the booking action goes with it, the cover is lost in silence.
