JOURNAL / INDEX · 370 ENTRIES · PAGE 7 OF 31 LAST ENTRY 2026-10-08
THE JOURNAL PUBLISHED FROM LONDON · 51.5072°N 0.1276°W

Everything we learn, written down

Bookings, menus, online ordering, search. Written by the people building the product, between services.

Last published 8 Oct 2026 — the TableSpark team, London
ARTICLES363
FILMS14
TOPICS9

All entries

73–84 of 369 Newest first

September 2026

2026-09 12 entries
FIG. 74 Cost and comparison
Cost and comparison 2026-09-24

What Waiting to Reprice the Menu Costs, Week by Week

A dated rise in the statutory wage floor landed in April; the menu did not move with it. Whatever that cost on this owner's payroll has been foregone on covers already served.

FIG. 75 Building the website
Building the website 2026-09-24

When the Consent Banner and the Booking Button Want the Same Strip of Screen

A guest who cannot see the booking bar until the banner is dealt with, or who taps the wrong control because the two overlap, is a booking the restaurant never hears about.

FIG. 76 Bookings and reservations
Bookings and reservations 2026-09-24

The Bank Transfer Deposit That Never Reaches the Restaurant

Bank details read aloud or emailed travel through channels a criminal can spoof, and a redirected deposit turns a no-show safeguard into a dispute at the door on a Saturday night.

FIG. 77 Ordering and payments
Ordering and payments 2026-09-24

Bots Test Stolen Cards on Restaurant Checkout Pages

When a bot works a list of stolen cards, the payments are tiny, almost all declined, and none is an order. What can be left is an authorisation-fee bill and a queue of chargebacks.

FIG. 78 Building the website
Building the website 2026-09-24

What a 'Free Template Refresh' Actually Resets

A free template refresh can quietly reset custom styling, footers and per-page headers. No URL changes, so nothing in a coverage report flags what will disappear.

FIG. 79 Cost and comparison
Cost and comparison 2026-09-24

The Booking Feature Switched On At Setup, Never Opened Since

A module switched on during onboarding costs the same every month whether it runs at every service or has never been opened, and the invoice never says which.

FIG. 80 Search and being found
Search and being found 2026-09-24

When an AI Overview Can Answer "What's on the Menu" From Somewhere Else

A guest asking an assistant what a restaurant serves may never reach its own website, and the prices they are shown can be stale, wrong, or somebody else's.

FIG. 81 Bookings and reservations
Bookings and reservations 2026-09-24

The Card Hold That Expires Before the Table Does

The hold guarding a December ten-top expires on the card network's clock weeks before the night; the money goes back to the guest, and the guarantee is lost with it.

FIG. 82 Ordering and payments
Ordering and payments 2026-09-24

Deliveroo Pays Once a Week. Your Bills Do Not Wait.

A marketplace pays once a week, after commission, refunds and credits are netted off one invoice. The bills it has to cover are not on that cycle.

FIG. 83 Guest data and privacy
Guest data and privacy 2026-09-24

Whose Guest Is It When They Book Through the Widget on Your Site?

Two reservation platforms publish different answers about who controls guest data from a booking on a restaurant's own site, and the wrong one surfaces under pressure.

FIG. 84 Building the website
Building the website 2026-09-22

Your Hero Video Starts Spending the Guest's Data Before They Read a Dish Name

Autoplay overrules the page's own preload hint, so the download starts before the guest has asked. The lost booking never announces itself.

FIG. 85 Bookings and reservations
Bookings and reservations 2026-09-22

The 14-Day Cancellation Right Most Booking Deposits Never Had

A booking page inherits a fourteen-day refund promise from a checkout template, and every deposit taken through it is argued on the guest's terms rather than the restaurant's.

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