JOURNAL / INDEX · 388 ENTRIES · PAGE 15 OF 33 LAST ENTRY 2026-10-17
THE JOURNAL PUBLISHED FROM LONDON · 51.5072°N 0.1276°W

Everything we learn, written down

Bookings, menus, online ordering, search. Written by the people building the product, between services.

Last published 17 Oct 2026 — the TableSpark team, London
ARTICLES381
FILMS23
TOPICS9

All entries

169–180 of 387 Newest first

September 2026

2026-09 12 entries
FIG. 170 Search and being found
Search and being found 2026-09-14

The Phone Number in Your 'Call to Book' Post Is Content Google Does Not Allow

Typing the restaurant's number into a Google post breaks a rule most owners have never read, and the button offered instead risks ringing out during service.

FIG. 171 Bookings and reservations
Bookings and reservations 2026-09-14

A Google Reservation Cancelled on Google Can Still Be Holding Your Table

A table given back through a Google reservation can stay blocked on the floor plan: a cancellation reaching the booking partner need travel no further. The covers never look lost.

FIG. 172 Ordering and payments
Ordering and payments 2026-09-14

When a Guest Disputes a Booking Deposit: Which Evidence Route the Card Network Opens

Visa's enhanced evidence route needs two earlier undisputed charges on the same card, so a first-time diner's deposit fails it on day one. The ordinary evidence route stays open.

FIG. 173 Menus and allergens
Menus and allergens 2026-09-13

The Menu Photo On Your Google Listing Might Not Be Yours

A guest's photograph of an old chalkboard can be the first menu a diner sees. Here is how to check the Menu tab, and what Google's own rules say about removing a wrong one.

FIG. 174 Search and being found
Search and being found 2026-09-13

Your Own Restaurant's Name Search, and Who Actually Wins It

A clean, indexed site can still lose its own brand search to a directory page whose menu is as current as the last copy, and whose booking button may not be the restaurant's.

FIG. 175 Search and being found
Search and being found 2026-09-13

The Business Profile Does Not Sell With the Restaurant

Reopening week is when the Google listing matters most, and exactly when the previous owner still controls it. The three-day clock, and the duplicate that is invisible.

FIG. 176 Menus and allergens
Menus and allergens 2026-09-13

You Changed the Price. Prove It Reached Every Guest-Facing Surface.

A saved price edit settles one surface. Three others — Google's last-crawled copy, the Business Profile menu, a printed card — can still be showing a stale figure.

FIG. 177 Ordering and payments
Ordering and payments 2026-09-13

The Order Link on Your Google Listing May Not Be One You Chose

The ordering button on a restaurant's Google result can point at a page the owner never chose. Provider-supplied links arrive automatically, carrying a commission nobody priced.

FIG. 178 Guest data and privacy
Guest data and privacy 2026-09-13

One guest list, two trading names: what the ICO says a restaurant group should not assume

Two restaurants, one company, one guest list — and a guest who never agreed to hear from the second name. The ICO's answer bites at the send; the risk starts with an assumption.

FIG. 179 Guest data and privacy
Guest data and privacy 2026-09-13

Restaurant Customer Data Platform: What a Segment Actually Needs Before You Buy One

Before buying a platform to unify guest data, count the systems that actually disagree about who a guest is. For one site the merge is usually a merge of one, at a recurring cost.

FIG. 180 Guest data and privacy
Guest data and privacy 2026-09-13

The Restaurant CRM System With No Live Feed Goes Stale the Week You Sign It

A guest list fed by hand is only ever as current as the last upload — and the opt-out recorded on Monday is missing from Wednesday's send.

FIG. 181 Guest data and privacy
Guest data and privacy 2026-09-13

The Restaurant CRM App Nobody Opens During Service

Guest notes kept one login away are lost to the rush. Three reachability questions, not a feature list, decide this purchase.

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